24/7Vehicles are maintained and checked before trips, but unforeseen mechanical or electrical issues can occur. Passenger safety and a fast resolution are our priorities.
1. Preventive maintenance
- Vehicles undergo regular maintenance and inspection.
- A pre-departure checklist is completed before journeys.
- Drivers are trained to identify and report potential issues.
2. Immediate response
If a breakdown happens, the driver first ensures passenger safety and alerts our operations team. We arrange on-site repair or a replacement vehicle at the earliest possible time, subject to location and availability.
3. Liability and refunds
We are not liable for delays or cancellations caused by breakdowns or circumstances beyond our control, including accidents, road closures, weather or government restrictions. If no alternate arrangement can be provided, a proportionate refund may be issued for the uncompleted part of the journey.
4. Delay and compensation
For a major mechanical-failure delay, a partial refund or discount may be considered after internal review. Compensation does not apply for traffic, weather, road conditions, strikes, protests or force-majeure events.
5. Customer cooperation
- Stay calm and cooperate during the situation.
- Do not attempt repairs or interfere with mechanical procedures.
- Follow the safety instructions of the driver and operations team.
6. Emergency contact
For assistance, contact our booking team through the production contact number or email listed on this site.